T W Ward CNC Machinery Ltd (Ward CNC) are delighted to announce the appointment of David Cockbill who has joined the company in the position of Head of After Sales and Service.
David joins Ward CNC with a wide range of technical engineering knowledge and skills as well as a wealth of experience in after sales. David started his career as an Electrical Engineer with progression to more recent roles of heading up After Sales and Service departments with responsibility for driving the customer experience.
Operating from both Ward CNC’s Sheffield & Redditch showrooms, David’s responsibilities in managing the After Sales and Service team includes the overall responsibility for the company’s growing team of Field Service, Internal & Application Engineers, Projects & Installations, Quality/Health & Safety in addition to Customer Service & Spare Parts.
Commenting on his appointment, David states;
“I am privileged to have recently been appointed as Head of After Sales & Service with this well established and market leading Sheffield and Redditch based machine tool company. I am pleased to see even from my first few days with the company such a high performing team with a first-class reputation for After Sales Support.
I would encourage both existing and potential future customers to contact myself or one of our team to discuss all your After Sales and Service requirements.”
Speaking of David’s appointment, Executive Director Stephen Bodsworth states;
“We are delighted with the appointment of David which is fantastic news for our customers and colleagues alike.
Working alongside Head of Technical Engineering Mario De Vito, we believe we have the structure and performance driven culture in place to ensure our customers receive the very highest level of After Sales & Service Support.”
Managing Director Simon Whitworth adds;
“David joins us at a very exciting time as we continue the investment into our stock portfolio, infrastructure, showroom facilities and people. In addition to the recent enhancements of our After Sales team, we have recently had further expansion of our UK-wide network of Regional Sales Managers.
The alignment of our Sales & After Sales Team can give assurances to customers that we will continue to make responding to customer requirements our upmost priority. Our team is on hand to deal with enquiries for new machine tools for the brands that we exclusively represent in the United Kingdom and Irish Republic as well as the After Sales support that we pride ourselves upon and have received very positive feedback from our customers for.
With David onboard, we look forward to developing these relationships further and would encourage any further customers to get in touch to see how we can help with their CNC Machine tool requirements.”
